Testimonials


Well done is better than well said. See what our clients say about what we’ve done.

Kevin M. of Oakland says…
"Major thanks to you and Chanelle! You guys are the best to work with. Truly appreciate the speed and accuracy and most of all your helpful, informative, and calm attitude throughout the process. You both made the process super easy. This was our 2nd time to go through a home purchase with you personally, and both times definitely qualify as the easiest and most efficient loan processes we've gone through of the several we've done over the past 20 years. I've already recommended you to one person and will definitely be recommending you to anyone else I run into who is looking to purchase a home. You guys are the best!"
Melanie W. of Los Angeles says…
"I can't thank you and Chanelle enough for all the hard work and dedication you both put in to ensure my loan went through! There were a few times when things could have fallen apart but your team didn't let it! I may be a little guy but this refi meant the world to me. I heard from realtor friends you were the best and you are. I will definitely recommend you to everyone I know looking for a mortgage."
Karen N. of Los Angeles says…
"My husband and I were referred to Pinnacle Capital Mortgage from our real estate agent for refinancing our house mortgage. We were extremely fortunate to work with Nicholas Ballard, Mortgage advisor and Chanelle Gonzalez, Production Assistant. They were very professional, knowledgeable, and worked with us to find us the lowest interest rate. I loved that they were so quick to answer all of my questions. I would highly recommend Pinnacle Capital Mortgage for refinancing or purchase financing. We loved working with you and Chanelle. Thank you again and have an amazing 2017!"
Ryan C. of Richmond says…
"From the moment I spoke with Nicholas and Chanelle (NandC), my mortgage experience improved to excellent. As a first time buyer in the US, but not a first time home owner, I knew how things could be handled, alas, I was at my wits end with the plethora of other Banks/Lenders in California. When N and C stepped up and took control, things became professional but friendly, direct and reassuring. There was an immediate trust felt and their responsiveness, second to none. If you are seeking a lender, N and C should be your first choice. They handle everything while keeping you abreast of the progress via any method you choose, email, text, phone, carrier pigeon..... Did I mention the humor, oh the humor, it is dry, it is direct and it makes you smile through often uncomfortable times. You will be very happy you called and entrusted your mortgage needs to N and C. The dream team. They get shhhhh’tuff done! My Sincere Thanks to N and C."
Jeremy O. of Novato says…
"After two years of casually searching for a home, my wife and I found ourselves in a tightly impacted purchase situation, requiring a very aggressive schedule heading into a major holiday. Nicholas and his staff were exceptionally responsive, answering our emails and clarifying next steps as we moved along. They helped us close a day earlier than expected, allowing us to host Thanksgiving in our new home. Even after moving in, Nicholas was quick to respond to our emails. We recommend Nicholas and his staff to anyone going through the home buying process. All the best, and thanks again for the help!"
Matt H. of Pinole says…
"Nicholas and the team at Pinnacle Capital Mortgage delivered sterling service throughout my home buying experience. Setting a standard for excellence, they went above and beyond the call in providing counseling and support every step of the way. Compassionate and understanding even when the road was a little rocky the Pinnacle team was there for me. Whether it was guiding me through composing documents or explaining the VA loan process to me these folks were top notch. I cannot recommend them highly enough."
Craig Z. of Sonoma says…
"We just returned from our first stay in our lovely new vacation home and thought often about what a surprisinglywonderful experienceyou assisted in providing. We started out planning to pay cash to enable a quick close, knowing 25 days wasn't enough in today's standards to close with financing. Little did we know our realtor Annalise Demuth had experiences with your quick services. With Annalise's recommendation we moved forward with the financing and never looked back with any regrets and in fact we could have closed even earlier. Your team exceeded all our expectations and is certainly the exception in this less-than perfect world we all work in. The process to say the least was fast and challenging but we found with your assistance and hand holding we pushed through and accomplished what we thought was an impossible task in this new and difficult financial market. Thank you for making this experience so positive, especially if we had closed with cash and then financed later there would have been a much greater out of pocket expense. With high regards and appreciation."
Janet W. of Martinez says…
"Your name has come up so many times in the last few days and it occurred to me that I had failed to formally thank you for all of your support and assistance with the purchase of our new home. We love it very much and are in no small measure thankful to you for your sound advice and hard work behind the scenes on our behalf. Thank you so much and I hope that you have a wonderful day and enjoy the upcoming holiday season."




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